Privacy Policy

Waste Spectrum Incineration Systems Limited

Privacy Policy

Waste Spectrum Incineration Systems Limited & Thermal Treatment Solutions is part of the Spectrum Environmental group which includes Waste Spectrum Incineration Systems, Thermal Treatment Solutions, and Air Spectrum Environmental. Our offices are at Spectrum House, Checketts Lane Industrial Estate, Checketts Lane, Worcester, Worcestershire, United Kingdom, WR3 7JW. For the p[purposes of the General Data Protection Regulation (GDPR) we are the “Data Controller”. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Waste Spectrum Incineration Systems Limited takes your privacy very seriously and in line with current General Data Protection Regulations (GDPR) has put in place a privacy policy. Waste Spectrum Incineration Systems Limited manage your personal data with appropriate care. This Privacy Statement sets out details of how, when, and why your personal data is collected and processed by or on behalf of Waste Spectrum and our partners.

This Privacy Statement was last updated on 1st of December 2020 (01/12/2020).

We may review this Privacy Statement from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this Privacy Statement whenever you visit our website.

If you have any questions about how we collect, store, and use your personal information, or if you have any other privacy-related questions, please contact info@wastespectrum.com

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  1. What data do we collect?

Waste Spectrum Incineration Systems Limited collects the following data:

Personal identification information (Name, email address, phone number, personal address, etc.);

The details of the company for whom you work for (Name, contact numbers, email addresses, site addresses, etc.);

Your signature;

Technological and browsing data, such as your IP address, browsing location, device and operating system or browser type, any information collected by cookies including those used by other trackers such as Google and search engines, etc;

Biographical data such as your favourite football team, likes and dislikes, browsing preferences;

Geo-location and other location based data;

Credit rating and banking details;

Credit limit and payment terms;

Identification data identifying data normally used in an identifying document for formal identification purposes including identification cards, passport data, birth certificate data, etc;

Sales and purchase history information pertaining to any financial transaction you make for us for whatever reason, including machine, spares or service transactions by any means including in person, over the phone, by email or online (including through any ecommerce platform);

Correspondence or other communication between you and any member of staff or partners both present and past, this may include emails, phone calls, texts, voice notes, video calls, and any other form of communication;

Some of the personal information we collect about you, or which you provide to us about you, may be “special categories of personal data”. Special categories of personal data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data for identification purposes.

 

  1. How do we collect your data?

You directly provide Waste Spectrum Incineration Systems Ltd with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services;

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email;

Use or view our website via your browser’s cookies;

By entering information on any of our websites, or the websites of our partners;

When you visit the office;

In any interaction you have with a member of Waste Spectrum Incineration Systems staff or the staff of any company within our group or in our network of Partners, existing or old;

Via mobile phone calls, text or applications;

Via any social media platform;

When you communicate with our marketing agencies;

By entering a competition run by us or our partners;

When you participate in any promotional event;

When you open an account with us.

 

Waste Spectrum Incineration Systems Limited may also receive your data indirectly from the following sources:

Our network of Distributors, introducers, or otherwise authorised companies around the world, often referred to as our ‘Partners’. For details of partners please request this information by contacting info@wastespectrum.com.

We may also receive your data from any third-party company providing us with any service, often marketing based. We are careful with whom we work with and always ensure any third-party data provider has collected your data legally and ethically.

 

  1. How will we use your data?

Waste Spectrum Incineration Systems Limited collects your data so that we can:

Process your order, manage your account;

Email you with special offers on other products and services we think you might like;

For account administration: including opening an account, verifying your identity, undertaking credit related searches, invoicing, managing credit limits and payments;

For managing and performing our contracts with you: including answering enquiries, providing quotations, dealing with plans and specifications, placing orders, delivering goods to you or your customers and dealing with any issues arising including warranty claims;

For marketing: monitoring your transactions with us to enable us to provide you with the most relevant offers and information to you and marketing to you unless you’ve told us not to.

If you agree, Waste Spectrum Incineration Systems Limited will share your data with our partner companies so that they may offer you their products and services.

These organisations include other companies within the Spectrum Environmental Group, as well-as Partners of Waste Spectrum Incineration Systems Limited around the world.

When Waste Spectrum Incineration Systems Limited processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Waste Spectrum Incineration Systems Limited securely stores your data at Spectrum House, Checketts Lane Industrial Estate, Checketts Lane, Worcester, Worcestershire, United Kingdom, WR3 7JW. All data is kept locked away securely in our offices that are alarmed and have cameras.

 

We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information will depend on the purposes for which we collect and use it, or as required to comply with applicable laws, or to establish, exercise or defend our legal rights.

Further information on the length of time during which we retain your personal information can be found in our Data Retention Policy. We do not retain personal information in an identifiable format for longer than is necessary.

We may need your personal information to establish, bring or defend legal claims. For example, we will retain your personal information for 7 years in case of any investigation by the tax authorities.

 

  1. Marketing

Waste Spectrum Incineration Systems Limited would like to send you information about products and services of ours that we think you might like, as well as those of our partners.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Waste Spectrum Incineration Systems Limited from contacting you for marketing purposes or giving your data to other members of the Spectrum Environmental Group.

If you no longer wish to be contacted for marketing purposes, please click here.

 

  1. What are your data protection rights?

Waste Spectrum Incineration Systems Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

The right to access – You have the right to request Waste Spectrum Incineration Systems Limited for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Waste Spectrum Incineration Systems Limited correct any information you believe is inaccurate. You also have the right to request Waste Spectrum Incineration Systems Limited to complete information you believe is incomplete.

The right to erasure – You have the right to request that Waste Spectrum Incineration Systems Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Waste Spectrum Incineration Systems Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Waste Spectrum Incineration Systems Limited’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Waste Spectrum Incineration Systems Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +44(0)1905 362 100

Email: info@wastespectrum.com

Write to us: Spectrum House, Checketts Lane Industrial Estate, Checketts Lane, Worcester, Worcestershire, United Kingdom, WR3 7JW

 

  1. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

  1. How do we use cookies?

Waste Spectrum Incineration Systems Limited uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in;

Understanding how you use our website;

Determining the method of which you found us;

Understanding the device, or operating systems you used to visit us, etc;

To re-market our product after you have previously shown an interest in the in the past;

To effectively monitor the success of our online presence through partners including Google. Etc.

 

  1. What types of cookies do we use?

There are several different types of cookies, however, our website uses:

  1. How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

  1. Privacy policies of other websites

The Waste Spectrum Incineration Systems Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

  1. Changes to our privacy policy

Waste Spectrum Incineration Systems Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st December 2020.

 

  1. How to contact us

If you have any questions about Waste Spectrum Incineration Systems Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@wastespectrum.com

Call us: +44(0)1905 362 100

Or write to us at: Spectrum House, Checketts Lane Industrial Estate, Checketts Lane, Worcester, Worcestershire, United Kingdom, WR3 7JW

 

  1. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Waste Spectrum Incineration Systems Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

For more information about data protection, GDPR and your rights, or to contact the Information Commissioners Officer to report a breach, please visit the IOC website by clicking the link below:

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